The difference is rarely the rate card. It is whether the external team is inside your feedback loop or outside it.
An outsourced engineer who joins your standup, sees your tickets, and hears the customer complaint directly will make better calls than one who receives a specification and returns a build.
Screen for the second thing, not the first: how quickly can this person get into the loop, and how long do they stay in it.
Facing something similar in your own team?
Talk it through with us